Shipping policy

We are dedicated to delivering your personalised clothing items with care and efficiency. Below is our detailed shipping policy to help you understand our process and what you can expect when placing an order with us.

Processing Time

Each item is custom-made to your specifications, which means production times can vary based on the complexity of your order. Typically, the processing time is as follows:

  • Standard Orders: 7-10 business days
  • Bulk or Complex Orders: 10-14 business days

During peak seasons or promotional periods, processing times may be slightly longer. We will notify you of any significant delays.

Shipping Options & Delivery Times

We currently offer a standard rate of shipping via Royal Mail Tracked 48.

  1. Standard Shipping:

    • Delivery Time: 2-4 business days after dispatch
    • Cost: Calculated at checkout based on your location and order weight

Note: Delivery times are estimates and may vary due to factors beyond our control, such as unforeseen courier delays or issues within the Royal Mail postal system.

Order Tracking

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. You can use this tracking number to monitor the status of your delivery on the Royal Mail website https://www.royalmail.com/track-your-item.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you finalise your purchase.

Customs, Duties & Taxes (International Orders)

We currently do not offer international postage and will only post to addresses within the United Kingdom. 

Shipping Restrictions

We currently ship to [list of countries you ship to]. If your country is not listed, please contact us at [Customer Support Email/Phone Number], and we will do our best to accommodate your request.

Address Accuracy

Please ensure that all shipping information provided is accurate and complete. GEM Branding Ltd is not responsible for any delays or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

In the unlikely event that your package is lost or arrives damaged, please contact us at contact@gembranding.co.uk within 7 days of the expected delivery date. We will work with our Royal Mail to resolve the issue and ensure that you receive your items as quickly as possible.

Order Modifications & Cancellations

Once your order has been placed, it enters our production queue and cannot be modified. If you need to cancel your order, please contact us within 24 hours of placing the order. After this time, we cannot guarantee cancellation, as the production process may have already begun.